Simon Heath

Social Media vs Salt Grit


Snowed InBeing passionate about your job means that you are likely to have a tendency to interpret everyday events in terms of your work.

For example, my cousin is a doctor and it’s impossible to have a conversation with her lasting more than five minutes without it turning into a medical analogy of some sort.

I’m like that with social media, though I admit to sometimes feeling slightly ashamed to be making a comparison between marketing and saving lives! I apologise in advance!

Take the current weather crisis blighting lives and ruining our economy.

Many are blaming it on the poor supplies of salt grit. This is why I love Britain – we spectacularly fail to deal with the recent snowfall and all we can do is rant about the lack of salt as being the cause of everything going down the pan.

Richard Madeley himself has used Twitter to launch a “foul-mouthed” attack on his local council for running out of salt grit, which he says has stopped him getting to important meetings.

“Grrr:still no sign of any gritters here.Looks like our council’s f***** up again” he ranted.

This is just one, celebrity example of the effect the snow has had this week.

Many others, including myself, understand his frustration.

However, it makes me feel annoyed for a different reason. Is it really the lack of salt grit that’s to blame?

Is it not the lack of a more widespread ‘entrepreneurial’ infrastructure in the UK that would mean we could get on with business (as usual) whatever the weather?

Social media technology and communication enable us to work in a much more proactive and reactive way. So even when the roads are closed we can still keep on working. I may have been snowed in but it hasn’t stopped me getting the job done.

I’m not saying that it solves every problem (roads are vital!) but it helps to keep people working and for businesses to be successful. Too few businesses and organisations are set up to take advantage of digital and social media quickly in times of crisis – whether it’s a snowstorm or a Twitter storm.

Collaborative working can happen virtually whether it’s realtime text conversations or video sharing/conferencing. The solutions exist and don’t need to be expensive or complex.

Digital is a key solution to problems like the snowfall we’ve had this week. It reminds us of the importance of initiatives like Digital Britain. It also highlights how really we can’t wait much longer.

If business and society as a whole were set up better, and integrated digital to a greater extent, people like Mr. Madeley wouldn’t have to miss important meetings any more – whilst also alleviating some of the stress on the suppliers of salt grit!

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2 Comments »

  1. Matt TaylorNo Gravatar
    January 7, 2010 @ 12:23 pm

    I agree. Businesses need to be more flexible and in tune with technology. I was supposed to attend an 8am meeting this morning but because a number of attendees couldn’t get in to the city a decision was made to hold a teleconference instead. Those who were stuck at home were still able to participate in the meeting by dialling in from the comfort of their living rooms/home offices – it worked perfectly. It should take more than a flurry of snow to stop the country working.

  2. Simon HeathNo Gravatar
    January 7, 2010 @ 5:14 pm

    Thanks Matt. Flexibility is key and is only possible by giving employees the tools and the permissions to use them wherever they are. Unfortunately for a lot of businesses when people can’t get in they simply get a day off and then potentially get penalised for it (Sainsbury’s and M&S make you take is as holiday or make up the hours within a month).

    There’s huge potential for social media to act as a cost effective solution, the technology is there, it’s just not used as widely as it should be. Of course old school business is largely mistrustful of ‘working from home’ and flexible working (unless there’s a very good reason for it) and it’s these attitudes which hold flexibility and progress back. But it’s at the very least a solution in times like this. It depends on your job of course but in a lot of cases there isn’t a need to sit at home and do nothing or just send an email or two.

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