The past year has literally flown by, full of the thrills and spills you’d expect from starting a small consultancy specialising in a relatively ‘niche’ area like social media and in the middle of a recession!

But life, and business, are about taking risks – and the risk paid off!

The fact is that social media marketing should not be sidelined as “niche”.

It has the potential for ROI like any other marketing discipline – and this has been our most consistent finding over the last 12 months.

For our clients, it’s been about understanding what social media can do by exploring its specific potential for their businesses.

Importantly, understanding where social media fits into a marketing strategy, its role alongside other marketing disciplines and how best to execute and measure it is crucial to its success.

And putting it simply, this is what Friend does.

Our experience over the past 20 years in both traditional and digital marketing means that we have been able to help many clients truly understand social media and its potential for their organisation, in both B2C and B2B arenas.

In the past twelve months, we have helped a range of clients and agencies navigate the social media landscape.

Our clients include:

• NHS
• Nynas Oil / European Road Initiative
• Property Match
• Argent / Brindleyplace
• Masshouse Developments
• Rider Levett Bucknall
• Huntingdonshire County Council
• Gas Street Works
• University College Birmingham

We have also helped lots of marketing and PR agencies with digital marketing and social media research, strategy and training.

So we’re chuffed and, in true social media style, thought we’d share!

Find out more about our social media and online PR services.

Last week I had an encounter with ageism. This is not unusual in social media circles but for the first time, at work at least, it was aimed at me.

While introducing myself as the presenter of a social media training course, one of the attendees mused that he was expecting someone “considerably younger” than me to be doing the training!

Now its true, I’m no spring chicken and time hasn’t been particularly kind to my face, but age does not preclude a person from understanding social media.

Or even participating in social networking, as I’m about to prove.

Lets assume old is aged 45 and over (obviously I’m considerably younger than that). Well, according to the latest social networking demographic report 40% of Facebook users are over 45!  Here are the figures for the other popular sites:

YouTube:  45% of users are over 35
Facebook: 40% of users are over 45
Twitter:     63% of users are over 35
LinkedIn:  48% of users are over 45
MySpace:  28% of users are over 45

Of course we are assuming no one’s been lying. After all one of the main advantage of online socialising is that no needs to know exactly how old you actually are, unless you tell them.

As you can see, it is just about true that MySpace is still for the kids and LinkedIn is for the infirm, but YouTube and Facebook has now been infiltrated by the silver surfers.

I remember, when email was the preserve of the youth (OK , I am over 45). Now it’s a mandatory communications channel for everyone between the ages of 10 and dead.

As technology matures it will, like its users, gain a middle age spread.

My sarcastic student was only joking and wasn’t that much younger than me. He, after all, had signed up for a social media training course rather than being of an age where its benefits were inherent.

Having spent much of my early working life trying to convince crusty business people that online should be taken seriously as a marketing channel I found his comments ironic.

My much fresher face and its implied inexperience was a barrier to credibility then but now the older version was a liability too!

But ageists and marketers need to take note; the inhabitance of social networks may not be as youthful as you might think.

Considering it is the largest media owner in the world, Google is very bad at communicating with its users – which, lets face it, is most of us.

Back in December Google slipped Personalised Search into our lives, but few peopled noticed.

Google is always fiddling, or ‘refining’ as it calls it, with its algorithm, the one that determined which sites we see at the top of our search results pages.

Usually you need to be a search engine optimisation (SEO) expert or a real geek to spot the changes, or follow Google’s official blog.

But now even normal people are noticing that their search engine results are becoming very different to those of other people – even when they search with the same words!

Basically, Personalised Search means that once you have visited a website, via its results pages, Google is now more likely to offer you the site again, in future search results.

Now, if you’re an advocate of personal privacy, an international terrorist, or part of an organised crime syndicate you already know that Google records you’re every move and you’ve worked out a way of turning its tracking off.

However, those of us who don’t fit into the above categories have not really been that bothered. But now that Google is using this information to choose websites for us, perhaps we should be bothered.

Fundamentally, I use a search engine to find websites I don’t already know about. I have other mechanisms for recalling websites from previous interest; bookmarks and news feeds (RSS) for instance.

And whether my own previous misjudgment in site selection is a good way of determining what sites I see in the future is highly debatable too!

You can of course turn off personalised search, but it is now on by default and few users will be aware of this or work out how to turn it off. Previously you had to be logged into iGoogle to get this ‘useful feature’ but now everyone is unwittingly lumbered with it.

This makes it very difficult to prove money spent on SEO is justified. If everyone is getting different results, how can you know your SEO is working?

Alternatively, the unsuspecting client, who visits their own website on a regular basis, might think their SEO consultant is doing an amazing job, as their site seems to turn up on every relevant search they do.

So if you’re site has suddenly become number one in Google, for your targeted keywords, but this hasn’t turned into an avalanche of website visitors – and of course you’ve read this, you will now know why.

You may not have any desire to inhabit the digital world but are starting to worry that, if you ignore social media any longer, you’re likely to be put on the endangered species list.

You’ve listened to the ‘kids’ in your marketing department rabbit on about consumer-to-consumer engagement and you’re wondering if they also speak English.

But strip out the technical jargon and the marketing double-speak and you’ll probably find it’s a more familiar world than you thought.

Firstly, you’ve been doing social networking all your professional life, just offline.

As every SME knows, in the absence of a large marketing budget, the best way to get new business is to “network”. By that I mean going to events where people you know introduce you to people they know, business cards are swapped and food is eaten on sticks.

You’ve spent a lot of time making friends and influencing people in your local business community. Recommending your business partners in the hope they will return the favor or at least buy you lunch sometime. It takes years to build an effective network and you’ll probably turn into an alcoholic by the time it’s complete.

Thanks to sites like Linkedin, this can be achieved in less time, with less geographical limitations and significantly less liver damage.

Secondly, you didn’t get were you are today, without taking every opportunity to be in the press.   You know editorial is far more powerful than advertorial.  The problem is fewer people are reading newspapers these days, especially local press but choose to get their news and insight online.

The press release is replaced by the blog post, mailing list by the Twitter feed and success is measured by the number of readers rather than by column inched, is about all you need to know about online PR.

Finally, personal recommendation has always been your goal. It’s customers that get you more customers if you treat them right. Now ,thanks to social media, this word-of-mouth has turned into word-of-mouse.

friend

“If you’ve no desire to go on Facebook, think Twitter is full of twaddle, haven’t got the slightest inclination to write a blog and ignore all invites from Linkedin, you’re probably a director of a successful company!”

Read more: The Reluctant MD’s Guide to Social Media

Headline Communications is one of Birmingham’s leading B2B PR consultancies.

As well as gaining national coverage, they have been getting their clients’ stories in the regional press for decades.

Given the movement of national press to online and the slow demise of the local newspaper, in the printed form at least, they needed to quickly transfer their skills to the emerging online media.

Objectives

Essentially – they needed to turn themselves into an online PR company.

Solution

We train their staff to write web friendly copy while keeping one eye on their client’s SEO objectives. We also helped Headline to select and deploy Online Reputation Management (ORM) systems to monitor and respond to comments made about their clients online.

We also replaced their stodgy corporate website with a blog style site allowing them to practice what they now preach and use interesting and fast-changing content to gain good search engine results.

Results

The results speak for themselves: the Headline website now ranks 2nd for “Online PR Birmingham”. friend is number one of course!

We also helped Headline setup their online Press Centre allowing them to publish and distribute (via Twitter and social bookmarking sites) their clients’ press releases targeting local and global audiences.

Ironically this has helped their offline success too, as most traditional journalists now find and research their stories online before going to print.

friend is continuing to work with Headline to help them win online PR business by providing consultancy and strategic support.